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CTA RATING: ☆☆☆☆☆☆☆☆☆☆

We wanted to take the time to thank our readers for coming back each day and checking for new posts!  What you will read after the break is our last stitch effort to figure out what to do with the iPhone software.  We have been performing multiple restores of our devices for the last 9 days or so and are just plain tired of it.  We’d also like to apologize to you, our readers, that Apple’s software sucks and it has inhibited our ability to do our jobs on this site.  We’ll definitely keep you updated with our progress and if we actually receive a response from Steve or one of his screeners.  Hit the read link if you’re unsatisfied with the iPhone 2.0 (or 2.0.1) software.  Also, if you have suggestions or further complaints, leave them in the comments!
Mr. Steve Jobs (or email filters),
I owned a 1st Generation iPhone for over a year before replacing it with an iPhone 3G about a month ago: I must say that this is the most disappointed I’ve ever been with Apple’s hardware/software.  As a former Genius, I can assure you that there is NO user error involved in the epic fail that is iPhone Software 2.0.  In fact, I know more about it than most of the people you pay to fix it.  I am now on restore number 41 — about 20 of them were from my backup before I was restoring several times a day.  I was tired of replacing the software on my iPhone 3G so I took it to the Genius bar and asked them to replace it.  Of course, they were courteous and obliged without any objections.  If only I could say that my issues were fixed at that point… however, they are worse than ever.  
My time as a Genius taught me a couple things: don’t restore your device from your backup if you are having problems, delete the firmware and re-download — then restore again, and in the most extreme cases, toss all of the .plist’s involved with iTunes as well as all of the iTunes library information in case it has become corrupt.  Well here I am with my second iPhone only a month after I originally purchased it and have not had a backup of my iPhone for the last 21 restores (9 days).  It’s pointless.  If I don’t restore it from a backup, it works for about an hour or so.  If I restore if from a backup, I’m lucky if it finishes installing the applications(I cut them down to 15 apps in hopes that it would help the stability… nope).  At that point I moved on to the next step: delete the firmware and restore with a fresh download.  That did absolutely nothing.  Last step — this really pissed me off because I’m very meticulous about my iTunes Library — Clear out all of the iTunes information and try again.  Now, I’m stuck with an iPhone that STILL doesn’t work and hours upon hours ahead of me re-organizing and formatting my entire iTunes collection.
At this point, I’m looking for answers.  I and hundreds (if not thousands) of other Apple customers want to know what you’re going to do to fix this situation.  Well, not just fix but justify!  I haven’t had a reliable phone, or really a phone at all, for the last 10 days.  This has crippled my business, my family life, and every other aspect of life our phones have come to complete.  I host a fairly popular App Review Website that cannot function without your mobile devices.  If it wasn’t for that company, I would drop your product immediately and completely.  It is horrible practice to try and push this device into the corporate world when it is not even close to being ready.  At this point, I wish I still had my 1st Generation iPhone running 1.1.4 — I’d easily give up 3rd party apps for stability.
You know that the product your company produced is just plain horrible, and you have yet to do anything about it.  You already fessed up about MobileMe and how poorly that played out… what about the iPhone!?!?  There are literally hundreds of other users on the Apple Discussion forums (yes, I know you don’t maintain them) reporting the same issue I’m having: the necessity of constant restores for hanging at the Apple logo after re-booting the phone.
You will see this posted on my website where many… many of my readers are experiencing the same problems.  As a loyal Apple customer and a great ex-employee… you actually complimented my performance at the Genius Bar… I expect some sort of resolution.  If I can’t use the apps that I purchased, I want a refund of all the money that I’ve spent in the app store at least until you fix this ridiculous software.  I want a phone that works.  Most importantly, I want to know what you’re going to do about the 10 days of complete downtime I’ve had.  Why should I lose productivity/earnings because your “helpful” product is not productive?  When I first started working for your company, I bought in to the whole “We want to get the customer taken care of no matter what.”  The longer I worked with the company, the more I realized that the slogan held no real meaning.  That’s one of the many reasons I’m no longer with you.  I challenge you to actually follow your motto and take care of your iPhone customers and figure out what you’re going to do to justify the frustration of my business and my family.  My wife hates the fact that I spend so much time trying to fix a device that’s supposed to “just work” as people have come to expect from Apple products.  I fix your machines all day already, I shouldn’t have to spend what little free time I have fixing my iPhone every night so it’s ready for the next day’s activities.
I have given up and tossed my SIM card into my 2-Year-Old LG phone because your product is absolutely worthless at this point in time.  This letter will find the front page of my website until I hear back from you or your support with a proper resolution.  Once that happens, I will let my readers know that you have hopefully take care of this problem.
I fully respect you and your company. I just wish that it would respect the customers you serve.
Joshua D. Carr
www.cocoatouchapps.com
josh at cocoatouchapps dawt com
Steve Jobs has been known to personally reply to letters on a VERY rare occasion, so we’re not expecting much here.  We hope that we’ll at least see one of his email screeners give us a response.  We’d like to also point out that these issues appeared both before and after jailbreaking the device.  We’ve tried everything to get this running properly, but it’s just not possible in its current form.